Integration with Shopify Flow
Simply Forms team
Last Update 19 dagen geleden
Simply Forms integrates seamlessly with Shopify Flow, unlocking powerful automation for your store. When a customer submits a form or when a submission’s status changes, Simply Forms can send a trigger to Flow, allowing you to define exactly what happens next — such as:
Tagging the customer
Sending an email notification to your staff
Sending an HTTP request to external services
Sending a welcome email to a new customer
Please note that the actions available in your workflows depend on what your store’s Flow supports. Shopify provides a set of built-in actions, and many third-party apps also extend Flow by offering their own custom actions.
This integration helps you save time, reduce manual work, and respond instantly to customer interactions — turning every form submission into an actionable event for your business.
When a shopper submits a form on your store, Simply Forms can trigger one of the following events in Shopify Flow:
Triggered when the form is submitted by:
A logged-in customer, or
A guest user whose form includes an email or phone number that matches an existing customer record in your store.
Triggered when a new shopper submits a form that includes a valid email or phone number that does not already exist in your store. In this case, Simply Forms will create a new customer record using that email or phone number before sending the Flow trigger.
Triggered when a form is submitted by a visitor who is not logged in and whose submission does not include a mapped email or phone number — meaning the customer cannot be identified.
Each trigger includes the following data, which can be used in subsequent actions or conditions within your Flow workflow. The “Form Submitted by Existing Customer” and “Form Submitted – New Customer Created” triggers also include customer information associated with the form submission.
Triggered when a submission moves from one status to another—for example, from New to Open, from Open to Approved, or from Processing to Completed.
Use Scenario 1 – Send Internal Notification Emails When a Form Is Submitted
When a Warranty Claim form is submitted, you may want your staff to receive an email notification with a direct link to the claim details, so they can review and follow up promptly.
The example below shows how this workflow can be set up in Shopify Flow:
The workflow is triggered when a form submission occurs.
A form name condition is used to specify which form to monitor — in this case, the Warranty Claim form.
When the condition is met, the Flow built-in “Send internal email” action is executed to notify the designated staff email address.
The email includes a link to the submission details, allowing the recipient to click through and view the full claim information in Simply Forms.
Use Scenario 2 - Take different actions based on feedback rating
You can create workflows that automatically respond to different types of customer feedback. When a shopper submits a Feedback Form, Simply Forms sends the submission data to Shopify Flow, where you can define different actions depending on what the customer says.
Example Workflows
Positive Feedback (e.g., rating ≥ 4)
→ Tag the customer as “Promoter”
- Negative or Neutral Feedback (e.g., rating < 4)
→ send a Slack message to your feedback-follow-up channel to alert your team.
The key component in this workflow is the “Run code” action in Shopify Flow. This action parses the customer’s submitted content into JSON format, allowing you to extract and return specific values that can be used in subsequent conditions or actions within the workflow.
